ABOUT US

Since 1946, four generations of the Berry family have been involved in the daily operations of Wesley Berry Flowers. Today we continue that commitment to customer service. A small family owned flower shop that began 65 years ago is now one of the largest florists in the nation. Wesley Berry Flowers is a multi-million dollar operation and continues to grows stronger every day. The same family ownership and family values have continued to guide this business for all those years. From the very beginning, the satisfaction of our customers has always been our top concern.

As one of the leading florists in the North America, Wesley Berry Flowers services over one-million customers. We deliver from our own brick and mortar flower shops with our own delivery fleet, and through FedEx and UPS from coast to coast. Deliveries are also made via a computerized sending network of more than 75,000 affiliated sister shops. This network of shops includes the florists of FTD, Teleflora and other business networks. We provide delivery throughout most of the United States, Canada and to over eighty countries around the world.

	Please click on the BBB logo to the left to view their report for Wesley Berry Flowers. With one million customers worldwide, sometimes we need a third party to help make things right. That is why we participate in the BBB.
	Since 1963, we have been honored members of FTD. For over five years FTD has ranked us being in the top 100 florists in America.
	The Wholesale Florist & Floral Supply Association recently recognized Wesley Berry Flowers as "Retail Florist of the Year" for our Community Relations outreach.
	The National Association for the Advancement of Colored People Oakland Chapter presented Wesley Berry with their "Business Person of the Year Award" at its annual dinner.
	Wesley Berry Flowers has several Certified Florists on staff. These individuals have taken an examination conducted by the State Floral Association which determine them as well qualified and proficient florists.
	As a business that is concerned about the sustainability of our resources, we have become Green Certified. We are also a member of the Michigan Adopt a Highway Program.
	We are grateful to have been recognized by the readers of Hour Magazine as being the Best Florist. We know how important it is for us to win the trust of our customers, everyday.
	For several years we have been voted "Best Florist" by the Oakland Press. It is important that we continue to earn the trust of our customers.
	Being voted "Best Florist" is an honor that we are very proud of. In fact we have been honored as such over a dozen times. Everyday, we do our very best to keep the trust we've earned from our customers.

We deliver around the corner and around the globe.

Deliveries are made daily from coast to coast, and around the globe. We make deliveries from our brick and mortar shops with our own uniformed delivery fleet, and through FedEx and UPS. Deliveries are also made via network of more than 75,000 professional affiliate florists around the world via a computerized sending system. This network includes affiliate florists of FTD, Teleflora, and other networks and business relations. We have access to these local sister shops from coast to coast and around the world.

Since 1946, we have provided delivery throughout the United States and since 1963 throughout most of the world.

Our commitment, to you is to provide you with the same convenient and professional service that customers, who come into our brick and mortar stores expect. Whether you are sending flowers down the street or around the globe, we can probably deliver for you.

Our staff is always ready to assist you in our state of the art call center which is operated 24 hours a day, seven days a week.

Our retail shops are open from 9:00 am to 6:00 pm or 7:00 pm, Monday through Saturday and from 11:00 am to 5:00 pm on Sundays. Our offices are closed weekends and most Holidays.

To help assure on-time delivery during the busy holiday season, please place your order at least one or two days prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

All Wesley Berry Flowers locations are closed on Christmas Day.

We specialize in the following services:

• Large inventory of fresh flowers
• Tropicals
• Plants
• European/dish gardens
• Contemporary and traditional arrangements
• High-style floral arrangements
• Silk arrangements
• Dried floral arrangements
• Weddings
• Special Events
• Funeral designs
• Extensive gift line
• Gourmet and fruit baskets
• Gift baskets
• Greeting cards
• Candles

The call center is open 24 hours a day to assist you. Our staff is here to serve you and to make your flower-sending experience a pleasure. If you have any questions or need more information, please contact us.  

Telephone:

800.628.9371

Email Address:

customerrelations@800wesleys.com

 

Mailing Address:

Wesley Berry Flowers
Corporate Offices
2985 Haggerty Rd.
Commerce, MI 48390

USA

All Complaints Wesley Berry Flowers receives are taken very seriously that is why we are members of the Better Business Bureau.

Wesley Berry Florist, Inc.

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Same-Day and Next-Day Delivery in U.S., Canada and Internationally

In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received by 5:00 pm (EST) weekdays, and by 2:00 pm (EST) Saturdays, in the recipient's time zone (excluding holidays and peak floral delivery periods.) Otherwise, next-day delivery is the norm. Our standard service charge ($18.99 per delivery in U.S. and Canada / $24.99 international) apply to all orders. Fed Ex packages may have various charges.

Deliveries Sometimes Need to be Rescheduled

IMPORTANT In cases when weather, local conditions, extreme traffic issues, inaccessibility to the location, necessity to special order, orders that for whatever reason cannot be delivered on the date requested, we will attempt to notify the sender. However, unless we are specifically instructed otherwise, we reserve the right to reschedule them for the next available delivery date. In all cases when this becomes necessary, we will provide a FREE UPGRADE to the purchase. Also a note of apology for the delay will be included with the item.

Peak Floral Delivery Periods

At peak floral delivery periods, such as Christmas, Valentine's, and Mother's Day weeks, please order at least one to two days in advance to ensure timely delivery.

Sundays and Legal Holidays

Delivery service is often NOT available in many areas on Sundays or legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may be delivered the day before or day after the date requested, if necessary.

Requests for A.M. or P.M. Delivery

On orders received at least 24 hours in advance (excluding peak floral delivery periods), we will attempt to honor requests whenever possible for AM delivery, PM delivery, or delivery by a specific time (e.g., by 4:00 p.m.) For same-day orders placed by 12:00 noon (recipient's time zone), you may also request delivery by 5:00 pm.

International Orders

We deliver roses, wrapped bouquets, and living plant gifts throughout most of the world via an international network of affiliated professional florists. For deliveries outside the U.S. and Canada, simply select from our menu. (Allow one to two days for delivery, excluding Sundays, legal holidays, and peak floral periods.)

A Few Remote Areas Have Flexible Deliver-ability

Some of the areas that we deliver to may have fluctuations in deliver-ability. This can be caused by a variety of issues that include, but are not limited to, road construction that changes or prevents delivery, seasonal access such as ferry boat service, changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues, we seek alternate means of delivery, that may involve the necessity of delaying, the delivery or making changes in the products. In all of these cases we always provide a free upgrade and a note of apology. Unfortunately, we are not always aware of these extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery can not be made until after several attempts have been made.

Refund Policy

If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any service charges, handling charges, delivery charges or shipping costs are not refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption. Duplicated orders, orders accidentally placed and/or orders cancelled before their scheduled delivery date may be refunded for the product price with a 30% cancelation fee applied.

Charge your online or by telephone purchases with Visa, MasterCard, American Express, Discover or Diners Club.

If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will gladly provide a replacement. Any service charges, handling charges, delivery charges or shipping costs are not refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption.

We have over one-million customers worldwide and every one of them is as important to us as family.

If you have a concern please contact us:

Telephone:

800.628.9371

Email Address:

customerrelations@800wesleys.com

The Berry family has been in the retail florist business since 1946 and are proud members of the Better Business Bureau. We subscribe to the Better Business Bureau’s ethical codes of business conduct and make every reasonable effort to satisfy our valued customers.

With over a million customers sometimes we make mistakes and we want to correct those mistakes. In those rare instances when we drop the ball, please let us know. Your satisfaction is our top concern.

Delivery Date Changes

IMPORTANT   In cases when weather, local conditions, extreme traffic issues, inaccessibility of the location, necessity to special order, orders that for whatever reason can not be delivered on the date requested we will attempt to notify the sender. However, unless we are specifically instructed otherwise we will reschedule them for the next available delivery date. In all cases, when this becomes necessary, we will provide a FREE UPGRADE to the the purchase. Also a note of apology for the delay will also be included with the item.

A Few Remote Areas Have Flexible Deliver-ability

Some of the areas that we deliver to may have fluctuations in ability to deliver. This can be caused by a variety of issues that include, but are not limited to road construction that changes or prevents delivery, seasonal access such as ferry boat service, changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues we seek alternate means of delivery that may involve the necessity of delaying the delivery, or changes in the products. In all of these cases, we always provide a free upgrade and a note of apology. Unfortunately, we are not always aware of these extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery can not be made until after several attempts have been made.

In cases that we are unable to provide service, we provide an apology and a full refund.

-family:"Arial","sans-serif""> If you are not completely satisfied with the quality of one of our products, please contact us immediately by electronic mail or phone, and we will cheerfully provide a replacement. Any service charges, handling charges, delivery charges or shipping costs are not refundable. Unfortunately, we are unable to provide refunds on any merchandise that is not returned or after its intended use or consumption.

We have over one-million customers worldwide and everyone of them is as important to us as family.

If you have a concern please contact us:

Telephone:

800.628.9371

Email Address:

customerrelations@800wesleys.com

The Berry family has been in the retail florist business since 1946 and are proud members of the Better Business Bureau. We subscribe to the Better Business Bureau’s ethical codes of business conduct and make every reasonable effort to satisfy our valued customers.

With over a million customers sometimes we make mistakes and we want to correct those mistakes. In those rare instances when we drop the ball, please let us know. Your satisfaction is our top concern.

 

Delivery Date Changes

IMPORTANT - In cases when weather, local conditions, extreme traffic issues, inaccessibility of the location, necessity to special order, orders that for whatever reason can not be delivered on the date requested we will attempt to notify the sender. However unless we are specifically instructed otherwise we will reschedule them for the next available delivery date. In all cases when this becomes necessary we will provide a FREE UPGRADE to the the purchase of the item. Also a note of apology for the delay will be included with the item.

A Few Remote Areas Have Flexible Deliver-ability

Some of the areas that we deliver to may have fluctuations in deliver-ability. This can be caused by a variety of issues that include but are not limited to road construction that change or prevent delivery, seasonal access such as ferry boat service, changes in the availability of FedEx routes and florist delivered routes. When we become aware of these issues we seek alternate means of delivery that may involve the necessity of delaying the delivery or changes in the products. In all of these cases we always provide a free upgrade and a note of apology. Unfortunately we are not always aware of these extenuating circumstances in as prompt a manner as we would prefer. We do not always know that a delivery can not be made until after several attempts have been made.

In cases that we are unable to provide service we provide an apology and a full refund.

A complete menu of popular items is available online for birthdays, anniversaries; get well wishes, new babies, holidays, expressions of sympathy, and almost every other occasion. Elegant roses, fresh flower bouquets, blooming and green plants, and fruit baskets are some of the items that we deliver around the corner and around the globe; to help express the thoughts and feelings of over one-million customers. Each gift is professionally designed and delivered to ensure the highest level of quality and service. A personal enclosure card with your message is included at no additional charge.

For your shopping convenience, a wide variety of popular items may be viewed online. Each of these beautiful gifts is individually designed with the freshest flowers available, and most are offered in a variety of sizes and prices to meet differing budgets. Of course, while the items shown are representative of overall style, color scheme, and value, specific flowers and containers may vary in some cases due to design interpretation and availability or to meet our quality standards.

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal or greater value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color. All Complaints Wesley Berry Flowers receives are taken very seriously and we make every effort to provide customer satisfaction.

Delivery Date Changes

IMPORTANT - In cases when weather, local conditions, extreme traffic issues, inaccessibility of the location, necessity to special order or orders that for whatever reason can not be delivered on the date requested we will attempt to notify the sender. However unless we are specifically instructed otherwise Wesley Berry Flowers will reschedule them for the next available delivery date. In all cases when this becomes necessary we will provide a FREE UPGRADE to the the purchase of the item. Also a note of apology for the delay will be included with the item.

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don't have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out of receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information that we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line "no emails" or reply to our email with the subject line "no emails".

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site, to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will not include any personal identifying information.

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with goods or services.

We cannot ensure that all of your private communications and other personal  identifying information will never be disclosed in ways other than described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We at Wesley Berry Flowers welcome your questions and comments about this Privacy Statement.